ReturnS AND REFUNDS Policy

You are entitled to a refund, replacement, or repair if the product:

· Is faulty or defective

· Is damaged on arrival

· Is the wrong product i.e. wrong colour and size

We do not offer refunds for change of mind, including for reasons such as:

· You no longer want the item

· You ordered the wrong item

· You found the item cheaper elsewhere

If we choose to accept a change-of-mind return at our discretion, the item must:

· Be unused and in original condition

· Be returned in original packaging

· Be returned within 14 days of purchase

· Include proof of purchase

Return shipping costs for change-of-mind returns are the responsibility of the customer.

All Refunds and Returns must be requested within 14 days after delivery from warehouse. To request a return or refund, please contact us at:

Email: support@ezolace.com.au

Include:

· Your order number

· A description of the issue

· Photos of the item (if damaged or faulty)

We will review your request and respond within 14 business days.

Approved refunds will be processed using the original payment method (e.g. GoDaddy Payments, Stripe, or PayPal).

Refund processing times may vary depending on your payment provider, but typically take 5 business days after approval.