Privacy Policy

Effective Date: 23rd January 2026

At Ezo Lace we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit or make a purchase from our website [ezolace.com], which is hosted using GoDaddy services.

This policy is compliant with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

What information do we collect?

When you use our website or place an order, we may collect the following personal information:

• Name
• Email address 
• Phone number
• Billing and shipping address
• Payment information (processed securely by third-party payment providers)
• Order and transaction history
• Communication with us (e.g. enquires or support request)
• Technical data such as IP address, browser type, device information, and pages visited

We only collect information necessary to process orders and operate our business.

How do we collect personal information?

We collect personal information when you:

• Place an order through our website
• Contact us via forms, email, or phone
• Subscribe to marketing communications
• Browse our website (via cookies and analytics tools)

Some information is collected automatically through GoDaddy hosting tools and website analytics.

Payments and Online Transactions

All payments made through our website are processed securely by third-party payment providers such as GoDaddy Payments, Stripe, or PayPal.

We do not store your full credit card details. Payment providers collect and process your payment information in accordance with their own privacy policies and security standards.

How do we use your personal information?

We use your personal information to:

• Process and fulfil orders
• Communicate with you about purchases, shipping, and support
• Provide customer service
• Manage returns, refunds, or disputes
• Improve our products, services, and website performance
• Send marketing communications (where consent has been given)
• Comply with legal and regulatory obligations

Disclosure of Personal Information

We may disclose personal information to:

• GoDaddy (for website hosting, security, analytics, and email services)
• Payment processors and financial institutions
• Shipping and logistics providers
• IT and business service providers
• Regulatory or legal authorities where required by law

We do not sell or rent your personal information to third parties.

Cookies and Analytics

Our website uses cookies and similar technologies provided by GoDaddy and third-party services to:

• Enable website functionality
• Track orders and shopping cart activity
• Analyse website traffic and performance

You may disable cookies through your browser settings, however some features (such as checkout) may not function correctly.

Marketing Communications

If you opt in, we may send you promotional emails or updates. You can unsubscribe at any time using the link provided in our emails or by contacting us directly.

Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Information is stored securely using GoDaddy’s infrastructure and trusted third-party systems.

Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us using the details below.

Complaints

If you have a complaint regarding how we handle your personal information, please contact us first. We will respond within a reasonable timeframe. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.

Contact Us

For questions about this Privacy Policy or your personal information, please contact:

Email: info@ezolace.com