Effective Date: 23rd January 2026
These Terms & Conditions (“Terms”) govern your use of the website ezolace.com. By accessing or purchasing from our website, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. Use of Website
You agree to use this website for lawful purposes only and not to engage in any activity that may:
We reserve the right to suspend or terminate access if misuse occurs.
2. Products and Services
We make every effort to ensure product descriptions, images, and pricing are accurate. However, we do not guarantee that all content is error-free.
We reserve the right to:
3. Pricing and Payments
All prices are listed in AUD unless otherwise stated and include GST where applicable.
Payments are processed securely through third-party payment providers such as GoDaddy Payments, Stripe, or PayPal. We do not store your full payment details.
We reserve the right to correct pricing errors and cancel orders affected by such errors.
4. Orders and Acceptance
An order is not considered accepted until payment has been successfully processed and confirmation has been issued.
We may cancel an order if:
If an order is cancelled after payment, a full refund will be issued.
5. Shipping and Delivery
Shipping times provided are estimates only and may vary due to external factors.
We are not responsible for delays caused by:
Risk in goods passes to you upon delivery.
6. Returns and Refunds
Returns and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
7. Intellectual Property
All content on this website, including text, images, logos, graphics, and designs, is the property of EzoLace and may not be copied, reproduced, or used without our written permission.
8. Limitation of Liability
To the maximum extent permitted by law, EzoLace is not liable for any indirect, incidental, or consequential loss arising from your use of this website or our products.
Nothing in these Terms limits your rights under the Australian Consumer Law.
9. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and handle your personal information.
10. Third-Party Services
Our website is hosted by GoDaddy, and we may use third-party services for payments, shipping, and analytics. We are not responsible for the privacy practices or content of third-party websites.
11. Changes to Terms
We may update these Terms from time to time. Changes will take effect immediately upon being published on this website.
12. Governing Law
These Terms are governed by the laws of Australia, and any disputes will be subject to the exclusive jurisdiction of the Australian courts.
13. Contact Information
For questions about these Terms & Conditions, please contact:
Effective Date: 23rd January 2026
At Ezo Lace, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains your rights and our obligations under the Australian Consumer Law (ACL), as well as our standard returns process.
1. Change of Mind Returns
We do not offer refunds for change of mind, including for reasons such as:
unless otherwise stated or required by law.
If we choose to accept a change-of-mind return at our discretion, the item must:
Return shipping costs for change-of-mind returns are the responsibility of the customer.
2. Faulty, Damaged, or Incorrect Items
You are entitled to a refund, replacement, or repair if the product:
In these cases, return postage costs will be covered by us.
3. Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
This policy does not limit or replace your rights under Australian Consumer Law.
4. How to Request a Return or Refund
To request a return or refund, please contact us at:
Email: info@ezolace.com
Include:
We will review your request and respond within 14 business days.
5. Refund Processing
Approved refunds will be processed using the original payment method (e.g. GoDaddy Payments, Stripe, or PayPal).
Refund processing times may vary depending on your payment provider, but typically take 5 business days after approval.
6. Shipping Costs
7. Contact us
If you have any questions about this Returns & Refunds Policy, please contact:
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